FAQs

No we do not hire to Couriers. You will sign our hire agreement form at collection confirming occupation. If you are found to be engaging in Courier or delivery driver activities we will immediately terminate the hire. No refunds will be given and deposit will be forfeited.

No. If you are a new customer you must make a reservation by phone or on our website. At this point we will advise our strict criteria in order to hire. We will check your licence. Previous or existing customers will have details will however have details stored.

Monday to Friday 07.30 - 17.30. Saturday 08.00 - 12.00. We are closed Sundays & Bank Holidays.

All hires start and finish at 9am. Timings outside of this will run into a further days charge. If you are delayed please call us as the next hirer might be waiting.

All hires commence at 9.00am, however, you are welcome to collect the vehicle from 7.30am providing it is on site and prepared. Please check in advance.

We do not offer a delivery/collection unless the renter is a local company providing their own fully comprehensive insurance.

We do not have the facility to accommodate customer vehicles on site however there is limited parking on Lower Bank View at customers own risk.

No. We do not have that facility. Hire vehicles must not be returned outside opening hours. Vehicles left outside will forfeit deposit.

The deposit must be paid by credit card and it must be in the driver's name. We must see the actual card. Payment cannot be taken over the telephone. Payment cannot be taken from a mobile device.

We no longer operate a pre-authorisation facility on deposit payments. We take the £500 deposit at commencement of hire and refund on the day the vehicle is retuned without damage. It can take a few days for the payment to clear your account.

We can accept up to 6 points for certain minor offences. Please read "what do I need to hire". If you have any points whatsoever please discuss with the rental operator when booking your vehicle.

All drivers need to be over 25 and under 70 years old with 5 years driving experience.

A deposit of £500.00 is required payable on a credit card in the name of the hirer.

Your can reduce your excess on some vehicle rentals by the purchase of collision damage wavier. Cost per day is £20 plus VAT (£24.00 including VAT) or per 7 day week £100 plus VAT (£120.00 including VAT). Please discuss with the rental operator when confirming your booking.

No we do not allow our vehicles to go off the UK mainland. Any attempt to take vehicles off the mainland will result in immediate termination of rental and loss of deposit.

Our terms are that we run empty to empty. The vehicle will have minimal fuel on collection and we do ask that the vehicle is returned the same way. AdBlue is provided and must be topped up in the event of warning lights on dash.

The excess on any damage or alleged claim howsoever caused is £1000 plus VAT, £12000 in total. This applies to all vehicle types. This applies regardless of whether hirer is aware or not as vehicle was in hirers custody and control.

No. All vehicles do need to be collected from and returned to our depot in Bootle, Liverpool.

Aged 25-70. Full licence for minimum 5 years. No more than 6 Points in last 5 Years. No major convictions. No DD, DR, IN or TT offences. Must pay deposit by Credit Card. Need to see Licence, NI Number, Utility Bill dated within past 3 months and Passport. PLEASE ENSURE YOU HAVE CORRECT ID AND DOCUMENTATION AS FAILURE WILL RESULT IN REFUSAL.IF YOU ARE UNSURE PLEASE CALL US BEFORE COMING TO COLLECT YOUR VEHICLE.

Yes. They must to conform to the same criteria as the main driver and provide the same documentation. Each additional driver is charged at £10.00 per day or £45.00 per week plus vat.

You have a mileage allowance of 150 miles per day or 750 miles per week - mileage above that is charged at 25p per mile plus vat